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Hours, directions, parking, phone and fax numbers

Office hours are 8:00-5:00, phones are on answering service until 9:00, from 12:00-1:30, and again at 5:00. If the phone call is urgent, the answering service can reach the office staff at any time.

Parking is available at the front and sides of the building.

Directions: If coming up from Main Street, take a right into the parking lot through the gate behind the Weldon Center on Carew Street after the intersection of Carew and Chestnut. Parking will be on your right once in the lot. If coming from Chestnut Street, take a right into our parking lot just before the building at the corner of Chestnut and Carew. The office is located on the first floor in Suite 140.

Phone number is 413-737-4100; Fax number is 413-737-4200

Why do I need a referral?

Various insurers may require a primary care referral otherwise the visit may not be covered.
A neurologist/PA may not be the proper specialist for you to see. Your primary care doctor usually needs to make this decision.
Since we are consultants, we will usually be working directly with your primary care physician who needs to be aware of the visit and why it was initiated.

Why did you move?

Dr. Melchionna decided that he could deliver the best possible care to his patients in a new independent setting. We are now Western Mass Neurology and provide care in a more modern space with up to date equipment, a friendly and efficient staff.

What insurances do you take?

Aetna Inc
BMC Health Net Plan
Cigna Healthcare
Commonwealth Care Alliance
Commonwealth Indemnity
Fallon Community Health Plan
Harvard Pilgrim Health
Health New England
Tufts – Network Health
Tufts Health Plan
United Health Care
Us Family Health Plan
Wps Tricare For Life
York Risk Services Group
Zurich North America

We take most insurances. Please call our office and/or your insurance providers for specific questions.

How will I know if the office is closed for inclement weather?

We typically try to call our patients the night before if we plan to close the office. You may call if you are not sure. We may also make an announcement through the local news if necessary.

How do I get a copy of my medical records?

You must call the records department to obtain a release form which must be filled out in its entirety. This form can be picked up directly at the office or mailed to you.
There is typically a $10.00 processing fee which is waived if sending directly to another physician.
Turnaround times may be up to 72 hours with records prior to 2012 sometimes taking up to a week.

How do I find my test results?

Usually, the doctor or his/her staff will notify you of abnormal results. Normal results are usually discussed at your next visit or a letter may be sent out to you.